Call Center Agent

We are looking for a dynamic individual, with an interest in helping our patients understand the service offering of our clinic, and ultimately helping to schedule appointments with our physicians.

The primary responsibilities of the Call Center Agent will be the following:

• Aid patients in gaining a complete understanding of our clinic service offering, including information regarding pre-appointment procedures and fee structure
• Answer to patient inquiries (telephone, email or web chat)
• Create and update patient files in the electronic medical record, MedeSync
• Schedule patient appointments with our physicians

Additional responsibilities include:

• Uploading (scanning) medical results and/or referrals into respective patient’s electronic medical record
• Periodic re-booking or re-organization of physician schedules
• Conducting outbound calls to follow-up on various advertising campaigns

Requirements:

• Bilingual with a Bachelor’s Degree
• Proficiency in MS Outlook, MS Word and MS Excel
• Knowledge of MedeSync is an asset
• Strong interpersonal and communication skills, and exceptional organizational skills
• Ability to take initiative, work independently and with minimal supervision and demonstrated ability to work in a small team setting